Frequently Asked Questions
Everything you need to know about shopping with Coconut Lane
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, earrings and face masks cannot be returned unless faulty.
Are your phone cases protective or just stylish?
Our cases are designed to be both! While they feature our signature trendy prints, they are made from high-quality, shock-absorbent materials to protect your device from everyday drops and scratches.
Do you offer international shipping?
Yes, we ship our fashion accessories worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for a flexible shopping experience.